Privacy Policy

East Coast Longevity (“East Coast Longevity,” “ECL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through http://eastcoastlongevity.com (the “Website”) and our related services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Website, communicate with us, request information, schedule services, create an account, or otherwise interact with East Coast Longevity.

This Privacy Policy applies to information collected through the Website and related digital services. Certain health information may also constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Our use and disclosure of PHI is additionally governed by our Notice of Privacy Practices.

1. Information We Collect

Depending on how you interact with ECL, we may collect:

Personal Information

• Name
• Date of birth
• Mailing and billing address
• Email address
• Telephone number
• Account credentials
• Payment and transaction information
• Communications with our team

Health and Medical Information

When you seek healthcare services, we may collect information including:

• Medical history
• Current symptoms and health concerns
• Medications and supplements
• Allergies
• Laboratory and diagnostic results
• Treatment history
• Health goals
• Prescription information
• Provider communications
• Telehealth consultation information
• Other information necessary to evaluate or coordinate your care

Technical and Website Information

When you use our Website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Referring website
• Approximate location
• Website interactions
• Cookies and similar technologies

Healthcare websites require particular care with tracking technology. HHS notes that authenticated healthcare pages can expose PHI to tracking technologies and that regulated entities must configure those technologies consistently with HIPAA requirements.

2. How We Use Information

We may use information to:

• Provide and coordinate healthcare services
• Schedule consultations and appointments
• Communicate with patients and prospective patients
• Determine potential eligibility for services
• Facilitate laboratory testing
• Coordinate prescriptions and pharmacy services when appropriate
• Process payments
• Provide customer support
• Maintain patient records
• Improve our Website and services
• Send administrative communications
• Send marketing communications where permitted
• Prevent fraud or misuse
• Maintain security
• Comply with legal and regulatory obligations

3. Healthcare Providers and Third Parties

ECL may work with healthcare providers, laboratories, pharmacies, telehealth technology providers, payment processors, communication providers, scheduling systems, electronic health record systems, and other vendors necessary to operate our services.

Information may be shared with these parties when reasonably necessary to provide services or as otherwise permitted or required by law. For example, we may share relevant information with another healthcare provider, laboratory, or pharmacy involved in your treatment.

Where HIPAA requires a Business Associate Agreement (“BAA”), we require appropriate vendors handling PHI on our behalf to enter into applicable agreements and implement appropriate safeguards. HHS specifically advises covered telehealth providers to use technology vendors that comply with applicable HIPAA requirements and enter into BAAs where required.

4. Cookies and Analytics

We may use cookies and similar technologies to operate, secure, analyze, and improve our Website.

Healthcare-related information will not knowingly be disclosed to advertising or analytics providers in a manner prohibited by applicable law.

5. Communications

If you provide your telephone number or email address, you may receive communications regarding appointments, services, account activity, care coordination, and other administrative matters.

Where you separately consent, we may also send promotional communications.

You may opt out of promotional email communications by using the unsubscribe mechanism contained in those communications. Where applicable, you may opt out of promotional SMS communications by replying STOP. Opting out of marketing communications does not prevent us from sending communications necessary for your care, transactions, security, or account administration as permitted by law.

6. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, comply with healthcare record-retention requirements, fulfill legal and regulatory obligations, resolve disputes, and enforce agreements.

8. Your Privacy Rights

Depending upon where you reside and the laws applicable to your information, you may have rights concerning access, correction, deletion, restriction, or other uses of your personal information. Rights concerning PHI are described separately in our Notice of Privacy Practices.

9. Children’s Privacy

Our Website and services are not directed toward children except where healthcare services are expressly offered to minors in accordance with applicable law and appropriate parental or guardian involvement.

10. Changes to this Policy

We may update this Privacy Policy periodically. The updated version will be posted on this Website with a revised effective date.

11. Contact Us